LuckyDreams Online Casino Privacy Policy

At Lucky Dreams, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at luckydreams.com. By creating an account or using our platform, you acknowledge that you have read and understood this document. We encourage you to review it carefully before engaging with LuckyDreams Online Casino.

Who We Are

LuckyDreams Online Casino is operated by Just Entertainment B.V., registered under number 160603 at Scharlooweg 39, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority under licence number OGL/2024/164/0246. As the data controller, we are responsible for your personal information and how it is handled across all of our services, including the lucky dreams casino login portal, our desktop platform, and mobile browser access.

Information We Collect

We collect personal data in order to operate our platform, verify your identity, process transactions, and deliver a safe gaming experience. When you register at LuckyDreams Online Casino or interact with our services, we may collect the following categories of information:

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Government-issued identification documents and proof of address
• Payment details, including card numbers, e-wallet accounts, and cryptocurrency wallet addresses
• Account activity, gaming history, and transaction records
• Device information, IP address, and browser type
• Communication records, including live chat logs and emails sent to support@luckydreams.com
• Preferences and behaviour data collected through cookies and tracking technologies

We at LuckyDreams may also collect data when you contact our customer support team, participate in promotions, redeem a lucky dreams bonus code or lucky dreams promo code, or take part in our Loyalty Program or VIP Lounge.

How We Use Your Personal Data

Our Lucky Dreams platform uses the information we collect for a number of legitimate purposes. Specifically, we use your data to:

• Verify your identity and comply with anti-money laundering and know-your-customer obligations
• Process deposits and withdrawals across all supported payment methods
• Administer your account, including applying any lucky dreams no deposit bonus, free spins, or promotional credits
• Communicate with you regarding your account, transactions, and support requests
• Enforce our Terms and Conditions and detect fraudulent or abusive behaviour
• Conduct responsible gaming checks and enforce player protection measures
• Improve our services and personalise your experience on our platform
• Comply with applicable laws and respond to regulatory or legal requests

We do not use your data for any purpose that is incompatible with those described in this Privacy Policy. If we ever intend to use your information for a new purpose, we will notify you and, where required, seek your consent.

Legal Basis for Processing

We at LuckyDreams process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under the agreement between you and us when you register and play.
• Legal obligation: We are required by law to collect, verify, and retain certain information for regulatory and compliance purposes.
• Legitimate interests: We process data where doing so is in our legitimate interest, such as preventing fraud, securing our systems, and improving our services.
• Consent: Where we rely on your consent, for example for certain marketing communications, you have the right to withdraw that consent at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on luckydreams.com to improve your browsing experience, remember your preferences, and analyse how our platform is used. Our LuckyDreams Online Casino website may use the following types of cookies:

• Essential cookies: Required for core functionality such as the lucky dreams casino login process and maintaining your session.
• Analytical cookies: Help us understand how visitors navigate our platform so we can improve its performance.
• Functional cookies: Remember your settings and preferences, including language and currency selections.
• Marketing cookies: Used to deliver relevant promotions, including information about the lucky dreams bonus or lucky dreams promo code no deposit offers.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our platform effectively. These include:

• Payment processors and financial institutions handling your deposits and withdrawals
• Identity verification and fraud prevention service providers
• Game software providers whose titles appear in our casino lobby
• Customer support technology providers
• Regulatory authorities and law enforcement agencies where required by law

All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and our contractual requirements. Our LuckyDreams platform ensures that data sharing agreements are in place before any transfer occurs.

International Data Transfers

As an online casino serving players across multiple jurisdictions — including Canada, Australia, New Zealand, Norway, South Africa, India, and Switzerland — we may transfer your personal data to countries outside your country of residence. When we do so, we take appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In particular, transaction records and identity verification documents are retained in compliance with anti-money laundering regulations. At LuckyDreams, once your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your country of residence and applicable law, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data in certain circumstances.
• Right to restriction: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@luckydreams.com. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Security of Your Data

We take the security of your personal information seriously. Our LuckyDreams Online Casino platform uses industry-standard encryption and security measures to protect your data against unauthorised access, disclosure, alteration, or destruction. All payment processing is handled through secure channels, and we apply strict access controls to limit who within our organisation can view your information.

While we strive to protect your data at all times, no method of electronic transmission or storage is entirely without risk. We encourage you to use a strong, unique password for your luckydreams login and to contact us immediately if you suspect any unauthorised activity on your account.

Responsible Gaming and Data

We use personal data, including account activity and gaming history, to support our responsible gaming obligations. This includes monitoring for signs of problem gambling, applying self-exclusion tools, and fulfilling our duties under the terms of our Curacao Gaming Authority licence. At LuckyDreams, we are committed to providing a safe and responsible gaming environment for all players.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered an account or submitted personal information, we will take immediate steps to delete that data and close the account.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to our team. We at LuckyDreams are here to help and will respond to all privacy-related enquiries promptly.

• Email: support@luckydreams.com
• VIP enquiries: vip@luckydreams.com
• Live Chat: Available 24/7 directly on our website
• Registered address: Just Entertainment B.V., Scharlooweg 39, Willemstad, Curacao

Our LuckyDreams support team is available around the clock to assist you with any privacy concerns, account questions, or data requests you may have.