LuckyDreams Terms and Conditions

Welcome to LuckyDreams. These Terms and Conditions govern your use of our website, games, promotions, and all services we provide at luckydreams.com. By registering an account, accessing our platform, or placing any bet, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before using any of our services. If you do not accept these terms, please do not use our platform.

1. About Us and Licensing

At LuckyDreams, we are operated by Just Entertainment B.V., a company registered under number 160603 at Scharlooweg 39, Willemstad, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Authority under licence number OGL/2024/164/0246. Our licence status can be verified through the official CGA validation seal available at cert.cga.cw. These Terms and Conditions are governed by the International English version, which prevails over any translation in the event of a dispute.

2. Eligibility and Registration

Our lucky dreams online casino services are available to players who meet the following requirements. By creating an account with us, you represent and warrant that:

• You are at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You are not a resident or citizen of any country we have listed as restricted
• You are acting on your own behalf and not as an agent for any third party
• You have not previously been excluded or banned from our platform
• All information you provide during registration is accurate, current, and complete
• You are not a current or former employee, contractor, or affiliate of LuckyDreams

We reserve the right to verify your identity at any time, including before processing any withdrawal. We may request documents such as government-issued photo identification, proof of address, and payment method verification. Account registration is required to access real-money games — we do not operate as a no-account casino, and verification may be demanded at any point during your use of our services.

3. Restricted Countries and Bonus Restrictions

3.1 Account-Level Restrictions

We do not accept players from the following countries and their territories, and residents or citizens of these jurisdictions may not open an account or engage in real-money play at LuckyDreams:

• United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curacao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Israel, Jersey, Taiwan, Russia

3.2 Bonus-Level Restrictions

In addition to the above, players who are citizens of Bulgaria, Macedonia, Republic of Moldova, Philippines, Sierra Leone, Spain, Belarus, and Ukraine are not eligible to receive any bonus, free spins, or free bets from us. Players from these jurisdictions may hold an account but will not qualify for any promotional offer. The bonus restriction applies based on citizenship, not solely on residence. If you claim residency outside your country of citizenship, we may require supporting documentation including proof of address. Any winnings may be voided if residency cannot be confirmed to our satisfaction.

4. Account Security and Responsibility

At LuckyDreams, we require you to maintain the confidentiality of your login credentials. Your lucky dreams casino login details must not be shared with any third party. You are solely responsible for all activity conducted through your account. If you suspect unauthorised access, please contact our support team immediately via live chat or at support@luckydreams.com. We operate a strict one-account-per-person policy — one account per person, family, household address, email address, IP address, telephone number, account number, card number, e-wallet, payment system account, and electronic device.

5. Deposits and Withdrawals

5.1 Deposit Methods and Minimums

We accept a wide range of deposit methods at our LuckyDreams casino platform, including Visa, Mastercard, Skrill, Neteller, Neosurf, MiFinity, MuchBetter, Interac, CashToCode, Jeton, AstroPay, Bank Transfer, and a full suite of cryptocurrencies including BTC, ETH, LTC, BCH, XRP, DOGE, USDT, USDC, TRX, ADA, and BNB. Minimum deposit amounts vary by method:

• 20 EUR/USD/CHF on Credit Card, Skrill, Neteller, Neosurf, MiFinity, MuchBetter, CashToCode
• 30 EUR on Interac and Jeton
• 30 CAD/AUD/NZD; 200 NOK; 1,760 INR; 335 ZAR
• Crypto minimums: 0.0001 BTC, 0.001 BCH, 0.01 LTC, 0.002 ETH, 4 XRP, 1 DOGE, 5 USDC, 5 USDT, 2 ADA, 10 TRX, 0.01 BNB

5.2 Withdrawals and Processing

We offer withdrawals through most of the same methods available for deposits, including all major cryptocurrencies, Skrill, Neteller, MiFinity, MuchBetter, Interac, Neosurf, CashToCode, and Jeton. Minimum withdrawal amounts are as follows:

• 20 EUR via Skrill, Neteller, MiFinity, MuchBetter, and Credit Card
• 30 EUR via Interac
• 200 EUR via Inpay and Fixipay
• Crypto minimums: 0.0002 BTC, 0.002 ETH, 20 USDT, 5 USDC, 0.01 LTC, 0.01 BNB, 0.01 DOGE, 10 TRX, 2 ADA, 0.001 XRP, 0.001 BCH

5.3 Withdrawal Limits

We apply the following withdrawal limits, calculated on a UTC basis (00:00–23:59):

• Daily: 4,000 USD/EUR/CHF | 6,000 CAD/AUD/NZD | 40,000 NOK
• Weekly: 8,000 USD/EUR/CHF | 12,000 CAD/AUD/NZD | 80,000 NOK
• Monthly: 30,000 USD/EUR/CHF | 42,000 CAD/AUD | 48,000 NZD | 300,000 NOK

We impose a maximum cumulative daily profit limit of USD 50,000. Any winnings exceeding this amount — including profit carried into subsequent days — may at our discretion be voided entirely. Every deposit is subject to a 3x wagering requirement. We reserve the right to refuse withdrawals or apply a processing fee where non-wagered funds are included. Amounts above applicable limits may be paid in instalments or returned to the account balance. Limits for VIP accounts may differ, and we may apply different terms for specific events, promotions, or individual agreements.

5.4 Verification Before Withdrawal

We reserve the right to require full account verification and an anti-fraud review before processing any withdrawal. We may hold any withdrawal or refund for the duration of such a review. If a breach of our terms is identified, we may refuse the withdrawal, partially or fully void the associated winnings, and terminate the account.

6. Bonuses and Promotions

6.1 Welcome Bonus

Our LuckyDreams bonus welcome package consists of five deposit stages totalling up to 10,000 EUR/USD plus 500 Free Spins. The structure is as follows:

• 1st Deposit: 100% up to 500 EUR/USD + 100 Free Spins (no code required)
• 2nd Deposit: 100% up to 500 EUR/USD + 50 Free Spins (code: LUCKY2)
• 3rd Deposit: 50% up to 1,000 EUR/USD + 50 Free Spins (code: LUCKY3)
• 4th Deposit: 25% up to 2,000 EUR/USD + 100 Free Spins (code: LUCKY4)
• 5th Deposit: 20% up to 6,000 EUR/USD + 200 Free Spins (code: LUCKY5)

Each lucky dreams bonus code must be entered at the time of the qualifying deposit. The 100 free spins on the first deposit are delivered as a five-day drip: 20 spins are credited on the deposit day and 20 additional spins are available on each of the following four days upon login. Free spins are valid on qualifying games only.

6.2 VIP First Deposit Bonus

An alternative first deposit offer is available through our VIP welcome pack: a 150% match on a minimum deposit of 500 EUR/USD, plus a VIP trial and 10% cashback. This offer is mutually exclusive with the standard first deposit bonus — only one may be claimed. For enquiries about VIP eligibility, please contact us at vip@luckydreams.com.

6.3 Core Bonus Terms

All bonuses at LuckyDreams are subject to the following core conditions:

• Wagering requirement: 40x the bonus amount (free spin winnings also carry 40x on the winnings amount)
• Bonus validity: 7 days from the moment funds are credited
• Maximum bet while wagering: 5 USD/EUR/CHF/USDT/USDC | 8 AUD/CAD/NZD | 50 NOK | 100 ZAR | 500 INR (or equivalent in cryptocurrency at the day's average rate)
• Maximum winnings from any deposit bonus: 5,000 USD/EUR/CAD/AUD/NZD/CHF/USDT/USDC | 50,000 NOK | 100,000 ZAR
• Real money is wagered before bonus money; only one bonus may be active at a time
• A bonus is automatically cancelled when the tied balance falls to 0.05 EUR/USD or currency equivalent (or 0.000001 BTC)
• Requesting a withdrawal before wagering requirements are met voids the bonus and all associated winnings

6.4 Game Contribution Rates

• Slots: 100% (named exceptions apply)
• Roulette: 25%
• Blackjack: 10%
• Game Shows: 10%
• Baccarat: 0%
• All other unlisted games: 0%

6.5 Bonus Abuse

We reserve the right to void bonuses and winnings in cases of suspected bonus abuse. Actions we consider abusive include but are not limited to: reducing stake size by more than 80% after a large winning bet, consistently placing maximum bets on high-RTP games, switching between games with differing contribution rates to manipulate wagering, using Martingale or D'Alembert betting systems, betting on both sides of an outcome, using in-game double-up features, deliberately delaying game rounds, or using any betting pattern that resembles automated or algorithmic play.

7. Loyalty Program and VIP

At LuckyDreams, every player automatically joins our Loyalty Program, which comprises seven levels — Atlantic, Sun City, Melbourne, Venice, Macao, Montecarlo, and Las Vegas — each divided into three sub-levels. Points are earned at differing rates by game type: 1 point per 25 EUR wagered on slots, 1 per 100 EUR on roulette, and 1 per 250 EUR on blackjack and baccarat. A minimum of 200 points is required before any exchange is possible. Converted points carry a 40x wagering requirement.

Separately, our VIP Lounge operates as an invitation-based programme for players who demonstrate exceptional engagement. The VIP Lounge is distinct from the Loyalty Program and offers personalised account management, higher withdrawal limits, VIP-only tournaments, and exclusive gifts. Players may reach out proactively at vip@luckydreams.com if they believe they qualify.

8. Sports Betting Terms

Our LuckyDreams sportsbook covers more than 30 sports and is available alongside our casino offering. By placing a sports bet with us, you acknowledge and agree that:

• We may refuse, limit, or cancel any bet at any time, including after acceptance
• We may void or re-settle bets where pricing, technical, human, or data-feed errors have occurred, regardless of whether the bet has been confirmed, settled, or paid
• We have sole discretion to determine the result of any event and to resolve source discrepancies — all settlement decisions are final and binding
• We may void or restrict bets where we believe an event has been manipulated or where abnormal betting patterns have been identified
• We may impose per-bet or per-market stake and win limits that differ from our general withdrawal limits

9. Responsible Gaming

We are committed to promoting responsible play at LuckyDreams Casino. We offer a range of tools to help you manage your activity, including deposit limits, session limits, reality checks, self-exclusion, and cooling-off periods. If you feel your gambling may be causing harm, we encourage you to contact our support team at support@luckydreams.com or via our 24/7 live chat. We also recommend seeking help from independent organisations dedicated to problem gambling support.

10. Intellectual Property

All content on our platform — including but not limited to software, graphics, trademarks, game titles, and marketing materials — is owned by or licensed to us. You may not reproduce, distribute, or use any of our content for commercial purposes without our express written permission. The LuckyDreams name, logo, and branded game series are proprietary to us and protected under applicable intellectual property law.

11. Limitation of Liability

We provide our services on an "as is" basis. While we take every reasonable step to ensure continuous and secure access to our platform, we do not warrant that our services will be uninterrupted, error-free, or free from technical defects. To the fullest extent permitted by applicable law, we exclude all liability for indirect, consequential, or incidental losses arising from your use of our services, including losses arising from game malfunctions, connection issues, or force majeure events.

12. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where material changes are made, we will notify registered players through our website or by email. Continued use of our platform following the publication of updated terms constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions or any aspect of your experience with us, our support team is available 24/7. You can reach us through live chat on our website or by email at support@luckydreams.com. VIP players may direct enquiries to vip@luckydreams.com. We are here to help and aim to respond to all queries promptly and professionally.